Privacy Policy

Hans-Georg Willmann, Willmann Der Coach, Consulting & Coaching (we or I) respects each individual’s right to personal privacy. This website privacy notice explains our policy for dealing with personal information that we collect through the website. By accessing or using this website you acknowledge and agree to be bound by this privacy notice.

Throughout this notice, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

We comply with the Australian Privacy Principles (the APP) contained in Schedule 1 of The Privacy Act 1988 (Cth) (The Act). The APP can be viewed here: https://www.legislation.gov.au/Details/C2021C00139/Download

This Policy sets out how we collect and treat your personal information in accordance with the APP and our professional obligations.

From time to time we will post any changes to this website privacy notice on this website. We therefore encourage you to check this page from time to time.

In addition to the provisions of this website privacy notice, there may also be specific and additional privacy provisions that apply to certain sections of the website. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this website privacy notice and those other specific and additional provisions, the specific and additional provisions will prevail.

Information collected

We collect personal information in order to provide appropriate consulting and coaching services for you. The personal information we may collect includes:

Information to enable us to identify and communicate with you (e.g., name, phone number, address, location, email address);
Information to enable us to provide you with appropriate consulting and coaching services (e.g, CV and Certificate information);
Information to facilitate payments (e.g, your bank details);
Information to manage and improve our business operations and services (e.g., information about your use of our website).

Use and disclosure of information

We may use or disclose personal information that we collect about you:

Provide you with our consulting and coaching services;
Facilitate our business operations (e.g, to arrange appointments or payments, manage our website);
Seek feedback from you about our services;
Provide information and updates to you, where required to do so at law and when you request us to provide the information to a third party;
Comply with legal obligations.

We are also required under our Code of Ethics to safeguard the confidentiality of your personal information obtained as part of our consulting and coaching services.

The Australian Psychological Society Code of Ethics can be viewed here.

We may disclose your personal information to a third party where:

you have provided your consent to disclose that information, or someone with legal authority to act on your behalf has provided us with that consent;
we are under a legal obligation to do so;
from time to time we need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

By providing us with personal information, you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Overseas disclosure

In some circumstances, disclosure of your personal information to a third party may mean that your personal information is transferred overseas. This may occur if we are providing our consulting and coaching services digitally (e.g. through online coaching).

By providing us with personal information, you are consenting to the transfer of your personal information digitally including overseas if it is necessary to do so.

Storage and disposal of personal information

We store personal information in order to effectively carry out our consulting and coaching services.

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you electronically transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy.

We will use all reasonable endeavours to keep your personal information in a secure environment. Our procedures are designed to prevent your personal information being accessed by unauthorised personnel, lost or misused.

If you believe there has been an unauthorised use or disclosure of your personal information, please let us know by contacting the principal using the details under ‘Principal details’ below.

Your client record is kept for seven years from the date that you last contacted us. After that time, your records are destroyed, unless we are required by law to retain the records for a longer period.

Personal information that is not part of a client record will be kept until it is no longer needed for any purpose under this Policy, after which time it will be destroyed, unless we are required by law to retain the personal information for a longer period.

Website

When you visit our website Willmann Der Coach, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Willmann Der Coach is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Access to information

If you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this website privacy notice, please contact us and provide as much detail as you can about the particular information you seek in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us.

Principal details

Hans-Georg Willmann

Email: info@willmann.coach

Address: 247 McLeod Street, Cairns North, Queensland, 4870